Frequently Asked Questions

Our main leather workshop is at Walton on the Hill, Surrey. However, we also have drop-off locations in Kingston, Banstead, and Tadworth. We recommend booking an appointment before visiting us.

Locations:

• Walton on the Hill - KT20 7ST - Leather Repair Alterations (Opposite the Chequers Pub)

• Kingston upon Thames - KT1 1HH - The Riverside Tailors - Rams Passage (Behind The Rams Pub)

• Banstead - SM7 2NL - The Village Tailors Banstead (Next to Boots)

• Tadworth - KT20 5SP - The Village Tailors Tadworth - Cross Road (Next to Tadworth Station) 

Check our Visit Us page for more information.

Your items are ready once we've contacted you. You can also call us to check for updates. Leather items take time and may take more time than estimated.  

We always recommend our customers to book an appointment to ensure someone is available to serve you.

You can check our Visit Us page for information. We recommend booking an appointment before you come in

Our leather cost varies depending on the services you need. We can't price any leather items that we haven't seen personally, especially phone enquiries. We recommend seeing the items in person and we can only give estimate based on photos.

I'm afraid we do not buy or sell furs and other leather items. We only offer repairs, alterations, and bespoke services. We also do not have any recommendations where you can sell your items as we are not involved in buying and selling leathers.

 We always recommend seeing your leathers in person for our leather master to check the condition and leather. You can book an appointment if you are local for you to drop it in, alternatively you can send photos to our whatsapp for estimate pricing.  

We always recommend seeing your leathers in person for our leather master to check the condition and leather. You can book an appointment if you are local for you to drop it in, alternatively you can send photos to our whatsapp for estimate pricing. 

Depending on your item, on average we estimate around 2-3 weeks. With more difficult work such as furs and bespoke services, they may need around 4-5+ weeks. However, these are ONLY estimates, they are not guaranteed completion dates as they are subject to change. We only commit to a completion date if the customer has paid our express service at extra cost.

 We always prioritize work quality over the completion time and we recommend our customers to call us for updates.  We appreciate our customer's patience and we always strive for excellent customer service.

Our policy states that our customers have to make all payments in advance to be able to book in their leather items. 

We do not take deposits or take "Pay half now and pay half later."

We always do our best to provide our customers with high work quality, and if any problems arises upon collection, we recommend our customer to visit us in person and we are happy to solve any issues.  

Yes we do! We offer collection and delivery services. We've served customers nationwide, from Northern Ireland to Scottish Highlands. We're happy to serve you remotely.  

You can send your items to our address or we can arrange a collection label.  For more information, visit our Collection & Delivery page.

Yes! If you need your leather urgently or a specific date, our express services allow our customers to set a completion date that we are committed to delivering. You can ask for express service in your appointment. 

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